Shipping Policy for Mymetalsticker
Effective Date: April 30, 2026
At Mymetalsticker, we strive to deliver your custom metal sticker orders on time and in good condition. This Shipping Policy outlines our delivery terms, processing times, and important information for international orders.
1. Order Processing Time
Our production lead times vary based on order complexity and quantity:
- Standard orders: 3–5 working days after proof approval
- Bulk orders: Production time will be confirmed during the quotation stage
- Custom or special finish orders: Additional processing time may apply, which will be communicated before production
Processing times do not include shipping transit time or weekends/holidays.
2. Shipping Methods
We offer reliable international shipping via trusted carriers:
- DHL Express (standard choice): Fast door-to-door delivery with tracking
- FedEx / UPS: Available upon request
- Economy shipping: For non-urgent bulk orders (longer transit time, lower cost)
All orders include full tracking information, which will be sent to you once your package is dispatched.
3. Shipping Destinations
We ship worldwide to most countries. If you are unsure whether we can deliver to your location, please contact us at [email protected] before placing an order.
4. Shipping Costs
Shipping fees are calculated based on order weight, dimensions, destination, and selected shipping method. The exact cost will be confirmed in your formal quotation before you confirm the order.
5. Delivery Timeframes
Typical transit times (excluding production time):
- Asia: 2–4 working days
- Europe & North America: 3–6 working days
- Oceania & other regions: 4–7 working days
These are estimated times and may vary due to customs clearance, weather conditions, or carrier delays.
6. Customs & Import Duties
All orders are shipped from our factory in Shenzhen, China. You are responsible for any import duties, taxes, or customs fees that may apply in your country. We recommend checking with your local customs office for details before placing an order.
7. Damaged or Lost Packages
- Damaged items: If your order arrives damaged, please contact us within 3 working days of delivery with photos of the package and items. We will work with you to resolve the issue.
- Lost packages: If your package is confirmed lost by the carrier, we will arrange a re-production or refund according to the situation.
8. Changes & Cancellations
Once your order has been shipped, we cannot redirect or cancel it. Please ensure your shipping address is complete and correct before confirming your order.
If you have any questions about our shipping policy, please contact us at:
Email: [email protected]
Address: 58# Nanlian Rd, Longgang District, Shenzhen, China